So you do all this work, advertise, someone called, they come for a tour, and now they want to sign up. You got a new client! YEA! So how did we get to only a month later and it’s turning into confrontation after confrontation? Just about every conversation is a confrontation. Well before the next irruption and hopefully long before you think of terminating that client, you probably worked so hard to get, let’s see if we can’t turn things around. Let’s see how can providers have effective communication with parents without constant confrontations?